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SW Inventory not accurate

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I need a solution

Hi there,

we're running ITMS 7.6HF4.

As we want to use ITMS as primary Inventory Solution we discovered that there are lot of computers with an inaccurate inventory. By inaccurate I mean that there is sometimes only partial information about installed software, sometimes none. See screenshot.

altiris_sw_inv.PNG

The odd thing with this computers is, that from an inventory standpoint they have sent data and are fine. So I'm not certain how widespread this is at all.

So I've two questions:

  • How can I determine such computers? I didn't found a default report which covers that
  • What remediation steps are necessary to clean this up?

I had one time luck with a) delete computer from the console b) reset guid on client and c) Delete Inventory on the client. But that's a quite manual of doing this and not really scalable.

Any help would be appreciated.

Thanks

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