Hello,
I'm collecting Start/Stop events for a couple of exe in our environment.
Metering is working on 99% of the workstations (over 18000) but on Surface Pro, events are not created.
Weird is that on 150 Surface Pro, mostly Surface Pro 3, only around 10 have metering working the others are not.
I applied the Surface Pro image on a virtual machine and it works. I also virtualized a non working Surface Pro and it works too.
I understand that it is related to the hardware or a software component that is enabled on the Surface that is probably causing that problem.
In "C:\Program Files\Altiris\Altiris Agent\", the AeXAMInventory.txt and AeXProcessList.txt files are not created.
For debugging, I created a Reg Key to speedup the event creation and captured the events as per article:
https://www-secure.symantec.com/connect/forums/application-monitoring-0
In lab, I also applied Point Fix 3772233 and Point Fix 3790130 but still not working.
Anyone else has that problem?
Any suggestion?
Regards,
RJ
