Hi All
I have a problem in my environment where several hundred computers are not reporting the "Model" (e.g. HP EliteBook 2740)
Having found that this information is collected as part of the "HW Logical Devices" inventory, I took a look at the "C:\Program Files\Altiris\Inventory\NSI\CLN HW Logical Devices.bak". I found the file to have the XML structure, but there is no data within the <resource> tags.
<inventory>
<dataClass guid='{8d6f2210-9220-47a1-8f51-1e7b26b54774}' name='HW Logical Devices' manufacturer='Altiris' version='1.0' platform='Win32'>
<data>
<resource>
</resource>
</data>
</dataClass>
</inventory>
Following a troubleshooting guide, I located the InvConfigSln.XML file and extracted the raw VB code that is run when this inventory is run.
I pasted the code into a separate VBS that I could run manually, and wrote the output generated to a file.
I found that the extracted script did query and report back all the required information, inlcuding the model etc (see below). So the code is fine, but it does not seem to work when executed as part of the standard hardware inventory task. As stated, the XML file is generated and there are no error reported.
My first guess is that there could be a non standard character in the returned data, which could be preventing the results being written to the NSI file correctly, but I cannot see anything untoward.
I did think about running the VBS manually on the affected computers to generate the NSI file, but I cannot work out a way to report the NSI back to the server.
Any ideas on how to resolve this issue are greatly welcome:
<row c0="Send To OneNote 2010" c2="Send To OneNote 2010" c1="" c4="4615"/>
<row c0="Microsoft XPS Document Writer" c2="Microsoft XPS Document Writer" c1="" c4="4615"/>
<row c0="Base Board" c2="Base Board" c1="Base Board" c3="Hewlett-Packard" c4="2176"/>
<row c0="Physical Memory 0" c2="Physical Memory" c1="Physical Memory" c3="Hynix Semiconductor " c4="1280"/>
<row c0="Physical Memory 2" c2="Physical Memory" c1="Physical Memory" c3="Hynix Semiconductor " c4="1280"/>
<row c0="Physical Memory 5" c2="Physical Memory" c1="Physical Memory" c3="Hynix Semiconductor " c4="1280"/>
<row c0="Physical Memory 7" c2="Physical Memory" c1="Physical Memory" c3="Hynix Semiconductor " c4="1280"/>
<row c0="Physical Memory 8" c2="Physical Memory" c1="Physical Memory" c3="Hynix Semiconductor " c4="1280"/>
<row c0="Physical Memory 10" c2="Physical Memory" c1="Physical Memory" c3="Hynix Semiconductor " c4="1280"/>
<row c0="Physical Memory 13" c2="Physical Memory" c1="Physical Memory" c3="Hynix Semiconductor " c4="1280"/>
<row c0="Physical Memory 15" c2="Physical Memory" c1="Physical Memory" c3="Hynix Semiconductor " c4="1280"/>
<row c0="System Enclosure 0" c2="System Enclosure" c1="System Enclosure" c3="Hewlett-Packard" c4="2176"/>
<row c0="VideoController1" c2="Matrox M9188 ATX PCIe x16" c1="Matrox M9188 ATX PCIe x16" c4="896"/>
<row c0="VideoController2" c2="Matrox M9188 ATX PCIe x16" c1="Matrox M9188 ATX PCIe x16" c4="896"/>
<row c0="VideoController3" c2="Matrox M9188 ATX PCIe x16" c1="Matrox M9188 ATX PCIe x16" c4="896"/>
<row c0="VideoController4" c2="Matrox M9188 ATX PCIe x16" c1="Matrox M9188 ATX PCIe x16" c4="896"/>
<row c0="HID\VID_046D&PID_C52B&MI_01&COL01\9&11F0A56D&0&0000" c2="HID-compliant mouse" c1="HID-compliant mouse" c3="Microsoft" c4="4611"/>
<row c0="HID\VID_046D&PID_C52B&MI_01&COL01\9&167C3ACB&0&0000" c2="HID-compliant mouse" c1="HID-compliant mouse" c3="Microsoft" c4="4611"/>
<row c0="USB\VID_046D&PID_C52B&MI_00\8&2CAB67FE&0&0000" c2="Enhanced (101- or 102-key)" c1="USB Input Device" c4="4611"/>
<row c0="USB\VID_046D&PID_C52B&MI_00\8&2CAB67FE&0&0000" c2="Enhanced (101- or 102-key)" c1="USB Input Device" c4="4611"/>
<row c0="HDAUDIO\FUNC_01&VEN_10EC&DEV_0262&SUBSYS_103C158B&REV_1002\4&20CD4849&0&0001" c2="Realtek High Definition Audio" c1="Realtek High Definition Audio" c3="Realtek" c4="1025"/>
<row c0="0" c2="WAN Miniport (SSTP)" c1="WAN Miniport (SSTP)" c3="Microsoft"/>
<row c0="1" c2="WAN Miniport (IKEv2)" c1="WAN Miniport (IKEv2)" c3="Microsoft"/>
<row c0="2" c2="WAN Miniport (L2TP)" c1="WAN Miniport (L2TP)" c3="Microsoft"/>
<row c0="3" c2="WAN Miniport (PPTP)" c1="WAN Miniport (PPTP)" c3="Microsoft"/>
<row c0="4" c2="WAN Miniport (PPPOE)" c1="WAN Miniport (PPPOE)" c3="Microsoft"/>
<row c0="5" c2="WAN Miniport (IPv6)" c1="WAN Miniport (IPv6)" c3="Microsoft"/>
<row c0="6" c2="WAN Miniport (Network Monitor)" c1="WAN Miniport (Network Monitor)" c3="Microsoft"/>
<row c0="7" c2="Intel(R) 82579LM Gigabit Network Connection" c1="Intel(R) 82579LM Gigabit Network Connection" c3="Intel" c4="512"/>
<row c0="8" c2="WAN Miniport (IP)" c1="WAN Miniport (IP)" c3="Microsoft"/>
<row c0="9" c2="Microsoft ISATAP Adapter" c1="Microsoft ISATAP Adapter" c3="Microsoft"/>
<row c0="10" c2="RAS Async Adapter" c1="RAS Async Adapter" c3="Microsoft"/>
<row c0="11" c2="Intel(R) 82574L Gigabit Network Connection" c1="Intel(R) 82574L Gigabit Network Connection" c3="Intel" c4="512"/>
<row c0="12" c2="Microsoft ISATAP Adapter #2" c1="Microsoft ISATAP Adapter" c3="Microsoft"/>
<row c0="PCI\VEN_1000&DEV_0086&SUBSYS_158B103C&REV_05\4&11DDE01F&0&0008" c2="LSI Adapter, SAS2 2308 Mustang -StorPort" c1="LSI Adapter, SAS2 2308 Mustang -StorPort" c3="LSI Corporation" c4="256"/>
<row c0="PCI\VEN_8086&DEV_1D6B&SUBSYS_158B103C&REV_05\4&C64B517&0&0088" c2="Intel(R) C600 Series Chipset SAS RAID (SATA mode)" c1="Intel(R) C600 Series Chipset SAS RAID (SATA mode)" c3="Intel Corporation" c4="256"/>
<row c0="\\.\PHYSICALDRIVE0" c2="SEAGATE ST3600057SS SCSI Disk Device" c1="Disk drive" c3="(Standard disk drives)" c4="4616"/>
<row c0="IDE\CDROMHP_DVD-RAM_GH82N________________________R204____\5&19CA07CF&0&0.0.0" c2="hp DVD-RAM GH82N ATA Device" c1="CD-ROM Drive" c3="(Standard CD-ROM drives)" c4="4616"/>
<row c1="AT/AT COMPATIBLE" c3="Hewlett-Packard" c4="2176" c0="B24CF280-3B3C-11E2-B05B-24BE05E210FD" c2="HP Z820 Workstation"/>
<row c0="CPU0" c1="Intel64 Family 6 Model 45 Stepping 7" c2="Intel(R) Xeon(R) CPU E5-2643 0 @ 3.30GHz" c3 ="GenuineIntel"/>
<row c0="CPU1" c1="Intel64 Family 6 Model 45 Stepping 7" c2="Intel(R) Xeon(R) CPU E5-2643 0 @ 3.30GHz" c3 ="GenuineIntel"/>