I need a solution
I am looking for a report that contains ticket escalations / transfers to someone else or another group to work on.
For example:
Ticket # Ticket Started Date Ticket Resolved Date Worker #1 Worker #2 Queue
IM-162818 Marvin Albino Laz Bello
IM-188169 Marvin Albino Carlos Fabello Security (not assigned to anyone yet)
Tanks
Lillian
0