Quantcast
Channel: Symantec Connect - Client Management Suite - Discussions
Viewing all articles
Browse latest Browse all 2021

I am looking for a report that contains ticket escalations / transfers to someone else or another group to work on.

$
0
0
I need a solution

I am looking for a report that contains ticket escalations / transfers to someone else or another group to work on.

For example:

Ticket #                                Ticket Started Date         Ticket Resolved Date     Worker #1          Worker #2          Queue

IM-162818                                                                                                           Marvin Albino    Laz Bello

IM-188169                                                                                                           Marvin Albino    Carlos Fabello    Security (not assigned to anyone yet)

Tanks

Lillian

0

Viewing all articles
Browse latest Browse all 2021

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>