Hi everybody and Symantec specialists, I'm new in the forum and asking for some help because I'm managing Altiris in a bank and I'm still not so involved in the managinf of Client Management Suite, I realize I have this error log but I can't fix It, when I try to watch the schedule activities in the Console, even I followed this document without sucess:
https://support.symantec.com/en_US/article.TECH127552.html
This is the log of that error, can you please orientate me to solve this issue? I'm lost :(
[1] 10/05/2016 03:52:25 p. m. (w3wp) Altiris.NS.ItemManagement.ItemScheduleMonitor.Notify
Unable to update the scheduling data associated with the item: dfbb1d0a-b967-419c-b52e-27ff5f4080bb
Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
[System.UnauthorizedAccessException @ Altiris.Interop]
at Altiris.Interop.ITaskScheduler.NewWorkItem(String taskName, Guid& rclsid, Guid& riid, Object& unk)
at Altiris.NS.Scheduling.ScheduleManagerInterop1.SetTask(String taskName, String taskData)
at Altiris.NS.Scheduling.ScheduleManagerInteropContext.SetTask(String name, String task)
at Altiris.NS.ItemManagement.ItemScheduleMonitor.CreateCustomSchedule(CodeProfiler cp, ScheduleManagerInteropContext tasks, String xml, IItemScheduling ische, ECreateOrUpdateResult re, String name)
at Altiris.NS.ItemManagement.ItemScheduleMonitor.CreateOrUpdate(ScheduleManagerInteropContext tasks, IItem item, String oldItemName, Boolean forceOldRemove)
at Altiris.NS.ItemManagement.ItemScheduleMonitor.CreateOrUpdate(IItem item, String oldItemName, Boolean forceOldRemove)
at Altiris.NS.ItemManagement.ItemScheduleMonitor.Notify(ItemNotificationType type, IItem item, String oldItemName)
Exception logged from:
at Altiris.NS.ItemManagement.ItemScheduleMonitor.Notify(Altiris.NS.ItemManagement.ItemNotificationType, Altiris.NS.ItemManagement.IItem, String)
at Altiris.NS.ItemManagement.Item.NotifyItemScheduler(Altiris.NS.ItemManagement.ItemNotificationType, String)
at Altiris.NS.ItemManagement.Item.SaveItemSchedule(Altiris.NS.ItemManagement.Item, Boolean)
at Altiris.NS.ItemManagement.Item.OnSave(Boolean)
at Altiris.NS.ItemManagement.Item.Save()
at Altiris.NS.ItemManagement.Item.Create(System.Guid)
at Altiris.NS.Scheduling.ScheduleManager.AddSharedSchedule(String, String, Boolean, String)
at Altiris.NS.UI.Admin.Configuration.SharedSchedules.OnAddNewSchedule(String)
at Altiris.NS.UI.Admin.Configuration.SharedSchedules.OnGridBeforeCallback(Altiris.WebControls.GridControlCallbackEventArgs)
at Altiris.WebControls.GridControl.Grid_BeforeCallback(Object, EventArgs)
at ComponentArt.Web.UI.Grid.OnLoad(EventArgs)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean, Boolean)
at System.Web.UI.Page.ProcessRequest(Boolean, Boolean)
at System.Web.UI.Page.ProcessRequest()
at System.Web.UI.Page.ProcessRequest(System.Web.HttpContext)
at Altiris.NS.UI.Controls.PageCachePage.ProcessRequest(System.Web.HttpContext)
at Altiris.NS.UI.AltirisPage.ProcessRequest(System.Web.HttpContext)
at System.Web.HttpApplication+CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(System.Web.HttpApplication+IExecutionStep, Boolean&)
at System.Web.HttpApplication+PipelineStepManager.ResumeSteps(Exception)
at System.Web.HttpApplication.BeginProcessRequestNotification(System.Web.HttpContext, AsyncCallback)
at System.Web.HttpRuntime.ProcessRequestNotificationPrivate(System.Web.Hosting.IIS7WorkerRequest, System.Web.HttpContext)
at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr, IntPtr, IntPtr, Int32)
at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr, IntPtr, IntPtr, Int32)
at System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompletion(IntPtr, System.Web.RequestNotificationStatus&)
at System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompletion(IntPtr, System.Web.RequestNotificationStatus&)
at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr, IntPtr, IntPtr, Int32)
at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr, IntPtr, IntPtr, Int32)
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Date: 10/05/2016 03:52:25 p. m., Tick Count: 15055109 (04:10:55.1090000), Host Name: SRVALTIRISPRD, Size: 4.25 KB
Process: w3wp (3184), Thread ID: 1366, Module: Altiris.NS.dll
Priority: 1, Source: Altiris.NS.ItemManagement.ItemScheduleMonitor.Notify
File: C:\ProgramData\Symantec\SMP\Logs\a.log