I log in, I go to support, I choose CREATE TICKET, and I type in a short description of the issue, click NEXT - and because YOU have database troubles, I cannot even create a ticket?
Why do you insist on tying our ability to get online support on your database or connections being UP?
Too often you do not keep up with what we have and don't list the products we use, so I have to fake it and choose something else. But today I cannot because the whole thing is messed up
That's really bad, insisting that if we cannot choose our exact product out of a list you populate, we cannot create a support ticket.
I need a ticket created, I have gone way past the intro beginning stuff.
I frankly cannot deal with someone who does not speak CLEAR English because I have a hearing problem.
That's not a slam on non-English speaking people, it is what it is - I simply cannot hear or understand them. So how do you deal with customers who are totally deaf - online tickets - but they cannot create any today.
How can I get ONLINE support, submit TEST results, to get our messed up Altiris notification server software managment fixed?
I know some of the issues, I knew enough to run the NSDIAG.EXE (which took what seemed like an hour or more but I assumed that meant it was doing DEEP testing, which it DID)
I have images to submit and the complete results of the NSDIAG I ran on the server - but cannot create an ONLINE support ticket thanks to your database being broken all day.
Sounds familiar - something we have in common as some of the issues the diag found appear to be SQL related.
So far it's impacting one policy but it's a critical policy I need NOW.
My deadline was to have this rolled out tonight but I have spent all day running tests and trying to create an online support ticket.
I rated your support site area as the worst I've seen when I left it because frankly, it is, and it's extremely frustrating to be in a rush and have it take forever, only to stop me because the product isn't listed.
Who do I send the diag results and screen shots to?
How do I get an ONLINE ticket started?
Please No phone calls - Two reasons - they always start with "is it turned on" and I am way beyond the basic, and again, I cannot hear or understand non-English due to hearing problems. Not that they are any less good, but it's an issue people with perfect hearing never seem to get or understand.
We can skip the basic formalities and go right to "here is the diagnostic results".
I can use the other app in the bin/tools area to send the info the diag gathered, but need to have a case going.
How do we do that?
