Issue
When SSE Tools performs a Check for Updates (automatically at start, or manually), the following message is presented.
Checking for updates failed: The remote server returned an error: (403) Forbidden.
Cause
Unknown
Root Cause
Unknown
Scope
SSE Tools 2.4.0.4 (http://www.symantec.com/docs/HOWTO60787)
SSE Tools 3.0.0.2 (http://www.symantec.com/docs/INFO2568)
Workaround
None
Resolution
None
More Information
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Result
Protocol
Host
URL
Body
Caching
Content-Type
Process
Comments
Custom
403
HTTPS
symwisedownload.symantec.com
/resources/sites/SYMWISE/content/live/GENERAL_INFORMATION/2000/INFO2568/en_US/ssetools.txt?nocache=1/9/2017%205:25:28%20PM
175
Expires: Mon, 09 Jan 2017 23:25:29 GMT
text/html
ssetools:6596
It appears that the application is reading a web-based document (ssetools.txt) contained within an article (INFO2568/HOWTO60787). ssetools.txt contains the build for the version within the article. Then, most likely, then doing a version compare to see if the version within the article is newer or older. The problem could be that the URL is incorrect, malformed or both.
The link used within the application works internally for Symantec employees, but does not work externally, for consumers. Clicking on ssetools.txt in article shows the hyperlink to be https://symwisedownload.symantec.com//resources/sites/SYMWISE/content/live/GENERAL_INFORMATION/2000/INFO2568/en_US/ssetools.txt?__gda__=1484204205_31401358090198361fb48c44f7417839, which is different from the link used within the application.
This would mean the link within the application is not correct (or maybe they site is not configured correctly). Attempting to add the “nocache” option, as within the link used in the application, to the hyperlink produces a failure as well.