Hello,
Windows System Assessment Scan runs with failure (Run failed) on most of my clients. I think this happens since licenses renewal.
Run with failure on 100% of Virtual Machines (Windows 7 and Windows Servers 2012).
Run fine on about 30% of Physical Machines (Windows 7).
I can't see any difference in version or else between machines that works or not.
Agent.log extract:
<event date='03/14/2017 10:26:46.6190000 +01:00' severity='1' hostName='LUZWB025' source='Utils::ComException::ComException' module='AexPatchAssessment.exe' process='AexPatchAssessment.exe' pid='11348' thread='13916' tickCount='74147462'>
<![CDATA[HR=0x800710DD, MSG='Shavlik::ShavlikPatchAssessmentImpl::OnInitialize()- The operation identifier is not valid.']]>
</event>
<event date='03/14/2017 10:26:46.6500000 +01:00' severity='1' hostName='LUZWB025' source='Utils::ApplicationException::ApplicationException' module='AexPatchAssessment.exe' process='AexPatchAssessment.exe' pid='11348' thread='13916' tickCount='74147493'>
<![CDATA[Message='Patch assessment failed' (ExitCode=4).]]>
</event>
<event date='03/14/2017 10:26:46.6660000 +01:00' severity='2' hostName='LUZWB025' source='Application::runAssessmentWithWatchdog' module='AexPatchAssessment.exe' process='AexPatchAssessment.exe' pid='11348' thread='13916' tickCount='74147509'>
<![CDATA[Exception during assessment scan]]>
</event>
<event date='03/14/2017 10:26:46.6660000 +01:00' severity='4' hostName='LUZWB025' source='BaseApplication::Run' module='AexPatchAssessment.exe' process='AexPatchAssessment.exe' pid='11348' thread='13916' tickCount='74147509'>
<![CDATA[Deinitializing environment...]]>
</event>
<event date='03/14/2017 10:26:46.6660000 +01:00' severity='1' hostName='LUZWB025' source='BaseApplication::Run' module='AexPatchAssessment.exe' process='AexPatchAssessment.exe' pid='11348' thread='13916' tickCount='74147509'>
<![CDATA[Application exception caught: Patch assessment failed]]>
</event>
<event date='03/14/2017 10:26:46.7280000 +01:00' severity='4' hostName='LUZWB025' source='ProgramExec' module='smfagent.dll' process='AeXNSAgent.exe' pid='3984' thread='13804' tickCount='74147571'>
<![CDATA[Program 'Windows System Assessment Scan' completed. Exit code=4]]>
STPatchAssessment.log extract:
2017-03-14T09:26:31.5650481Z 3600 V ParameterTracing.cpp:114 *** Scan Init Parameters ***
2017-03-14T09:26:31.5650481Z 3600 V ParameterTracing.cpp:115 STPatchCatalogPath = C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{6D417916-467C-46A7-A870-6D86D9345B61}\cache\WindowsPatchData.zip
2017-03-14T09:26:31.5650481Z 3600 V ParameterTracing.cpp:116 LicensingPassword supplied
2017-03-14T09:26:31.5650481Z 3600 V ParameterTracing.cpp:117 LicenseFilePath =
2017-03-14T09:26:31.5650481Z 3600 V ParameterTracing.cpp:118 TraceLogPath = C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{6D417916-467C-46A7-A870-6D86D9345B61}\cache\STPatchAssessment.log
2017-03-14T09:26:31.5650481Z 3600 V ParameterTracing.cpp:123 CustomScanBuildWarningsAsErrorsFlag = false
2017-03-14T09:26:31.5650481Z 3600 V ParameterTracing.cpp:124 LowerPriorityClassFlag = false
2017-03-14T09:26:31.5650481Z 3600 I Scanner92.cpp:163 Initializing.
2017-03-14T09:26:31.5650481Z 3600 I Scanner92.cpp:182 Element lowerPriorityClassNode not found.
2017-03-14T09:26:31.5650481Z 3600 I Scanner92.cpp:201 Checking existence of patch content file, filename='C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{6D417916-467C-46A7-A870-6D86D9345B61}\cache\WindowsPatchData.zip'
2017-03-14T09:26:31.5650481Z 3600 I NextGenBuilder.cpp:1421 Opening 'C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{6D417916-467C-46A7-A870-6D86D9345B61}\cache\WindowsPatchData.zip'
2017-03-14T09:26:46.6192411Z 3600 E GuardBoundary.h:39 patchScanEngine::CScanner92::CScanner92InterfaceImpl::Initialize invalid operation: class STCore::CInvalidOperationException at Opc.cpp:1466: Signing certificate validation failed in 'C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{6D417916-467C-46A7-A870-6D86D9345B61}\cache\WindowsPatchData.zip'.
Any help would be greatly appreciated!
Thanks