We have a remote vendor connected through VPN that does all of our new PC imaging, for awhile now they have been having an issue that I can't seem to figure out what is going on.
The device boots to PXE and images without issue along with all drivers loading fine, at this point it should go to reboot to production and then keep going through the list of tasks like adding itself to filters, updating agents, and a rename the pc task. Yet it seems to be the device is rebooting but altiris does not recognize the task has ran so it just sits there saying it's waiting for agent, after 60 mins the job fails and the entire image job fails. Meaning I have to remote in and manuly run all of the tasks.
I have pulled every log off one of these devices that failed and cannot find anything that points to why its not seeing the reboot to production job, I even changed that out and just created a script doing wpeutil reboot
exit 0 I tried this since I found an old post about some having this same issue with 7.5 H3 but the thread was locked with no resolution ever given. We are currently on 8.1 H1, no other internal sites see this issue that I know of but most of them do one or two devices at a time where the vendor may be doing 5 to 10 at a time, sometimes all of devices will suffer this issue other times it may only be 3 of them that fail.
Anyone have ideas of where else I should be looking for clues? Well typing this I did think maybe a work around might be to set that reboot task to a 15 min time limit and even if it fails to keep running the image tasks but still like nail down the reason this is not working.
