For months now, I've had a ticket into support for being unable to run compliance reports in Remediation Center for Flash.
A new Flash update comes out, and the remediation report correctly shows me all of my computers are applicable and not installed.
When I push it out to my test environment (or production), instead of the installed number going up and the not installed number going down, the applicable number goes down and the installed number stays and zero.
I've had a ticket in for months on this begging support to help to no avail. The tech has escalated it to dev but are saying it's a known issue with no ETA.
I can't stress enough how we bought into Patch Management specifically because it offered patching of Adobe products in the same console we do other management tasks... and now for months I've been unable to provide reports on who has flash installed, who doesn't, without creating my own custom reports.
Is anyone else having a problem with Flash reporting? It's not all adobe products, just flash.
Tech has continually requested to close my case and instructed me to subscribe to the tech article for email updates.
http://www.symantec.com/business/support/index?page=content&id=TECH200491
I wish at my work I could close unresolved tickets telling the customer there is no ETA, sorry.
