Hi,
Below is the error i am getting and not able to edit any managed software........ need help to fix it
Log File Name: C:\ProgramData\Symantec\SMP\Logs\a.log
Priority: 1
Help and Support:
Date: 03-06-2013 19:32:35
Tick Count: 561782251
Host Name: xxxxxxxx
Process: w3wp (16376)
Thread ID: 36
Module: w3wp.exe
Source: Altiris.NS.AgentManagement.PolicyRequest.LoadItemPolicy
Description: Unable to generate policy XML for item: Product based usage tracking Policy. (660dae58-b89c-4e8a-9c26-ec2029b222c9)
( Exception Details: Altiris.NS.Exceptions.AeXException: Unable to load the specified item (GUID:Product based usage tracking Policy. (660dae58-b89c-4e8a-9c26-ec2029b222c9)) ---> System.Xml.XmlException: An error occurred while parsing EntityName. Line 5, position 41522.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseEntityName()
at System.Xml.XmlTextReaderImpl.ParseEntityReference()
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.XmlLoader.LoadNode(Boolean skipOverWhitespace)
at System.Xml.XmlLoader.LoadDocSequence(XmlDocument parentDoc)
at System.Xml.XmlDocument.Load(XmlReader reader)
at System.Xml.XmlDocument.LoadXml(String xml)
at Altiris.NS.ItemManagement.Item.Load(Guid itemGuid)
--- End of inner exception stack trace ---
at Altiris.NS.ItemManagement.Item.Load(Guid itemGuid)
at Altiris.NS.ItemManagement.Item.GetItemInternal(Guid itemGuid, IEnumerable`1 accessPermissions, ItemLoadFlags itemLoadFlags)
at Altiris.NS.ItemManagement.Item.GetItem[T](Guid itemGuid, IEnumerable`1 accessPermissions, ItemLoadFlags itemLoadFlags)
at Altiris.NS.ItemManagement.Item.GetItem[T](Guid itemGuid)
at Altiris.NS.AgentManagement.PolicyRequest.LoadItemPolicy(String request, Guid requestGuid, Guid resourceGuid, Guid hostGuid, Guid policyGuid, String& policy, String& policyHash, Guid& category, Int32& priority, Boolean& canCache, ISet`1& requiredPermissions, ISet`1& filterCollections) )
( Exception logged from:
at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
at Altiris.NS.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
at Altiris.NS.AgentManagement.PolicyRequest.LoadItemPolicy(String request, Guid requestGuid, Guid resourceGuid, Guid hostGuid, Guid policyGuid, String& policy, String& policyHash, Guid& category, Int32& priority, Boolean& canCache, ISet`1& requiredPermissions, ISet`1& filterCollections)
at Altiris.NS.AgentManagement.PolicyRequest.LoadItemPolicies(String request, String configVers, Guid hostGuid, List`1 idents, SortedDictionary`2& policies, SortedDictionary`2& hashes)
at Altiris.NS.AgentManagement.PolicyRequest.GetPolicies(String request)
at Altiris.Web.NS.Agent.GetClientPolicies.ProcessRequest(String& request, Byte[]& clientConfigData, String& clientConfigXml, Boolean& compress)
at System.RuntimeMethodHandle._InvokeMethodFast(Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner)
at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
at System.Delegate.DynamicInvokeImpl(Object[] args)
at Altiris.Common.Threading.LocalThreadPool.InvokeCallback(Object state)
at Altiris.Common.Threading.LocalThreadPool.ExecuteUserWorkItem(UserWorkItem workItem)
at Altiris.NS.Threading.NSThreadPool.ExecuteUserWorkItem(UserWorkItem workItem)
at System.Threading.ExecutionContext.runTryCode(Object userData)
at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at Altiris.Common.Threading.LocalThreadPool.ExecuteUserWorkItemInContext(UserWorkItem workItem)
at Altiris.Common.Threading.LocalThreadPool.ThreadPoolProc(Object threadStartParameter)
at System.Threading.ThreadHelper.ThreadStart(Object obj)
)
( Extra Details: Type=Altiris.NS.Exceptions.AeXException Src=Altiris.NS
Inner Extra Details: Type=System.Xml.XmlException Src=System.Xml )