Problem
After recent Hierarchy migration several mac laptops are running very slow, fans running constantly and processor utilization beyond 100%. Laptop battery depletes quickly and machine overheats, often shutting down. Activity Monitor shows aexpluginmanager.bin process using 100% CPU. If you force quit the process it resumes and runs at 100% CPU again. So far the only thing that has resolved the issue is uninstalling and reinstalling Altiris agent.
For the Hierarchy migration we used Targeted Agent Settings with the Child servers addresses and not https. The majority of clients are functioning normally.
Has anyone else seen this on Macs?
How best to troubleshoot Client Task Agent errors and hangs?
Log Sample
/opt/altiris/notification/nsagent/var/aex-client.log
ERRO 2013-04-19 11:47:19.946 9535 2957635584 ClientTaskScheduleAgentPlugin > Failed to execute task 'com.altiris.cta-sched.{8918C4B8-F6D0-45C3-BCB9-4628D264DA20}': 2182086757, The Client Task Agent is currently shutting down
ERRO 2013-04-19 11:59:13.599 9535 2956554240 SMF-Task > Failed to execute client task {AEACAAC3-2415-4EB0-897F-C196C5256B5E}, {B42314A9-DCF7-459D-8B97-00F7892A0430} The Client Task Agent is currently shutting down
ERRO 2013-04-19 11:59:13.994 9535 2956554240 SMF-Task > Failed to execute client task {715D33EC-CEF7-460A-90A7-AFEDB4F733DE}, {B78E6171-5E51-431F-9E2F-58B9E5EAD071} The Client Task Agent is currently shutting down
ERRO 2013-04-19 11:59:14.481 9535 2955472896 EventQueue > Error: EventQueue(TrySendEvent): Cannot Create Object: Altiris.AeXNSManager
ERRO 2013-04-19 11:59:14.481 9535 2955472896 EventQueue > Error: EventQueue(TrySendEvent): Cannot Create Object: Altiris.AeXNSManager
ERRO 2013-04-19 11:59:14.485 9535 2955472896 EventQueue > Error: EventQueue(TrySendEvent): Cannot Create Object: Altiris.AeXNSManager
ERRO 2013-04-19 11:59:14.485 9535 2955472896 EventQueue > Error: EventQueue(TrySendEvent): Cannot Create Object: Altiris.AeXNSManager
ERRO 2013-04-19 11:59:14.486 9535 2955472896 EventQueue > Error: EventQueue(TrySendEvent): Cannot Create Object: Altiris.AeXNSManager
ERRO 2013-04-19 11:59:14.487 9535 2955472896 EventQueue > Error: EventQueue(TrySendEvent): Cannot Create Object: Altiris.AeXNSManager
ERRO 2013-04-19 11:59:14.487 9535 2955472896 EventQueue > Error: EventQueue(TrySendEvent): Cannot Create Object: Altiris.AeXNSManager
ERRO 2013-04-19 11:59:14.490 9535 2955472896 EventQueue > Error: EventQueue(TrySendEvent): Cannot Create Object: Altiris.AeXNSManager
ERRO 2013-04-19 11:59:14.490 9535 2955472896 EventQueue > Error: EventQueue(TrySendEvent): Cannot Create Object: Altiris.AeXNSManager
ERRO 2013-04-19 11:59:14.490 9535 2955472896 EventQueue > Error: EventQueue(TrySendEvent): Cannot Create Object: Altiris.AeXNSManager
ERRO 2013-04-19 11:59:14.491 9535 2955472896 EventQueue > Error: EventQueue(TrySendEvent): Cannot Create Object: Altiris.AeXNSManager
ERRO 2013-04-19 11:59:14.754 9535 2955472896 EventQueue > Error: EventQueue(TrySendEvent): Cannot Create Object: Altiris.AeXNSManager
ERRO 2013-04-19 11:59:14.754 9535 2955472896 EventQueue > Error: EventQueue(TrySendEvent): Cannot Create Object: Altiris.AeXNSManager
ERRO 2013-04-19 11:59:14.831 9535 2955472896 EventQueue > Error: EventQueue(TrySendEvent): Cannot Create Object: Altiris.AeXNSManager
ERRO 2013-04-19 11:59:14.843 9535 2955472896 EventQueue > Error: EventQueue(TrySendEvent): Cannot Create Object: Altiris.AeXNSManager
ERRO 2013-04-19 11:59:14.845 9535 2955472896 EventQueue > Error: EventQueue(TrySendEvent): Cannot Create Object: Altiris.AeXNSManager
ERRO 2013-04-19 11:59:14.884 9535 2955472896 EventQueue > Error: EventQueue(TrySendEvent): Cannot Create Object: Altiris.AeXNSManager
ERRO 2013-04-19 11:59:14.885 9535 2955472896 EventQueue > Error: EventQueue(TrySendEvent): Cannot Create Object: Altiris.AeXNSManager
ERRO 2013-04-19 11:59:15.216 9535 2956554240 ClientScheduler > Failed to connect to the Client Scheduler plug-in: 2164785203, The agent is currently shutting down
ERRO 2013-04-19 11:59:15.216 9535 2956554240 ClientScheduler > Failed to connect to the Client Scheduler plug-in: 2164785203, The agent is currently shutting down
ERRO 2013-04-19 11:59:15.282 9535 2956554240 ClientScheduler > Failed to connect to the Client Scheduler plug-in: 2164785203, The agent is currently shutting down
ERRO 2013-04-19 11:59:15.346 9535 2956554240 ClientScheduler > Failed to connect to the Client Scheduler plug-in: 2164785203, The agent is currently shutting down
ERRO 2013-04-19 11:59:15.360 9535 2956554240 ClientScheduler > Failed to connect to the Client Scheduler plug-in: 2164785203, The agent is currently shutting down
ERRO 2013-04-19 11:59:15.360 9535 2956554240 ClientScheduler > Failed to connect to the Client Scheduler plug-in: 2164785203, The agent is currently shutting down
ERRO 2013-04-19 11:59:15.374 9535 2956554240 ClientScheduler > Failed to connect to the Client Scheduler plug-in: 2164785203, The agent is currently shutting down
ERRO 2013-04-19 11:59:15.374 9535 2956554240 ClientScheduler > Failed to connect to the Client Scheduler plug-in: 2164785203, The agent is currently shutting down
ERRO 2013-04-19 11:59:15.377 9535 2956554240 ClientScheduler > Failed to connect to the Client Scheduler plug-in: 2164785203, The agent is currently shutting down
ERRO 2013-04-19 11:59:15.377 9535 2956554240 ClientScheduler > Failed to connect to the Client Scheduler plug-in: 2164785203, The agent is currently shutting down
ERRO 2013-04-19 11:59:15.380 9535 2956554240 ClientScheduler > Failed to connect to the Client Scheduler plug-in: 2164785203, The agent is currently shutting down
ERRO 2013-04-19 11:59:15.380 9535 2956554240 ClientScheduler > Failed to connect to the Client Scheduler plug-in: 2164785203, The agent is currently shutting down
ERRO 2013-04-19 11:59:15.383 9535 2956554240 ClientScheduler > Failed to connect to the Client Scheduler plug-in: 2164785203, The agent is currently shutting down
ERRO 2013-04-19 11:59:15.383 9535 2956554240 ClientScheduler > Failed to connect to the Client Scheduler plug-in: 2164785203, The agent is currently shutting down
ERRO 2013-04-19 11:59:15.389 9535 2956554240 ClientScheduler > Failed to connect to the Client Scheduler plug-in: 2164785203, The agent is currently shutting down
ERRO 2013-04-19 11:59:15.648 9535 2956554240 ClientScheduler > Failed to connect to the Client Scheduler plug-in: 2164785203, The agent is currently shutting down
ERRO 2013-04-19 11:59:16.161 9535 2956554240 ClientScheduler > Failed to connect to the Client Scheduler plug-in: 2164785203, The agent is currently shutting down
ERRO 2013-04-19 12:06:14.123 261 2956546048 SMF-Task > Failed to execute client task {5A237012-708F-4532-A630-B3600752FB62}, {A098C1DE-3DB9-4003-AA0B-D88A37691394} The Client Task Agent is currently shutting down
ERRO 2013-04-20 16:20:02.239 261 2957897728 PolicyManager > Server URLs are not valid.
ERRO 2013-04-21 16:21:02.927 261 2955202560 PolicyManager > Server URLs are not valid.
ERRO 2013-04-22 10:10:36.209 292 2955472896 SMF-Task > Failed to execute client task {7BFD471D-8E45-4FAA-A36B-970843AE337E}, {27046E2E-BE3B-4F6D-A4C8-F148E9DDC3DB} The Client Task Agent is currently shutting down
ERRO 2013-04-24 09:26:04.245 329 2956554240 SMF-Task > Failed to execute client task {902DEECC-B4FC-4A28-BA42-73A5ADF5C4B3}, {089B8FFE-DC30-4D07-A7E7-704943519B50} The Client Task Agent is currently shutting down
ERRO 2013-04-25 10:56:04.129 267 2956275712 PolicyManager > Server URLs are not valid.
ERRO 2013-04-26 09:23:11.879 269 2953588736 SMF-Task > Failed to execute client task {8C164B08-1BF7-4D0D-B9B4-8A44B52D7885}, {F0B801BD-3224-482A-8B24-AD2395143DE2} The Client Task Agent is currently shutting down
ERRO 2013-04-26 09:23:12.475 269 2953588736 SMF-Task > Failed to execute client task {902DEECC-B4FC-4A28-BA42-73A5ADF5C4B3}, {089B8FFE-DC30-4D07-A7E7-704943519B50} The Client Task Agent is currently shutting down